AWTA Operational Update: Testing Volumes and Service Times
- 2025年10月17日, 星期五
Due to a recent surge in demand for AWTA testing services following a spike in market prices, clients may have experienced longer turnaround times for some test results compared to the quieter periods earlier in the season.
Our service timeframes can vary depending on testing volumes. During quieter periods, results are typically issued well within our advertised timeframe. During peak periods—such as the one we are currently experiencing—service times are stretched to the upper limit and we recommend factoring this into your planning when nominating service levels and setting sale cut-off deadlines.
Our current service timeframes are:
- Normal: All Test Certificates available within 5 days
- Fast: 95% of Test Certificates available within 3 days, with the remainder within a further 24 hours
- Express: 95% of Test Certificates available the following morning, with the remainder within 24 hours
A tool is also available for selecting appropriate sale cut-off deadlines at: https://www.awtawooltesting.com.au/index.php/en/resources/sale-cut-off-calculator
In the meantime, to address the pressure on our service times we are actively implementing a range of measures including extended overtime, recruitment of additional staff, and relocation of some work to our WA Laboratory.
We appreciate your patience and understanding during this period and reassure you that we remain fully committed to meeting our service time commitments.